Refund Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Any item not in the same condition, original packaging, is damaged or has missing parts for reasons not due to our error, or is returned more than 30 days after delivery will not be accepted.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

If the parcel was returned to us after several attempts of delivery to you, our post takes payment of $9.95 for back shipping. We can make a refund when we receive the parcel. So, when we receive it and pay for back shipping $9.95 we will make a refund minus $9.95. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Next, contact your credit card company; it may take some time before your refund is officially posted.

Then, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@wallflowerlove.com.

Sale items (if applicable)

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@wallflowerlove.com and we will provide more details.

Shipping

To return your product, you should mail your product to our address, which we will provide to you.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.